FAQ

How long is your shipping time?

This depends on where you are located. The shipping time to the US is about 7-15 working days (excluding weekends and holidays).

Where is my order now?

To track your order, please enter your tracking number into the corresponding logistics company, then you can track your order.

What’s my tracking number?

After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included.

I have not received any confirmation email:

For this matter, please send an Email to support@lustion.com.
Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.

I want to return or refund:

For returned products or refunds, please read our Return Policy first.
If you insist, please send an Email to support@lustion.com.